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| Reading Is Fundamental Job Vacancy
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Details Of Job Vacancy with Reading Is Fundamental
Posted on: Jun-19-2008 See all Jobs with Reading Is Fundamental |
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Details |
Position:
Customer Service Account Representative
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Job Description:
I. PURPOSE OF JOB
* Supervises no staff.
* Provides support for quality and success of programs.
* Uses data from proposal review to identify program support and technical assistance needs.
II. DUTIES AND RESPONSIBILITIES
* Receiving and placing telephone calls regarding contract management, government relations, and other RIF National related topics.
* Providing technical assistance by telephone.
* Maintains solid customer relationships by handling questions and concerns with speed and professionalism.
* Regularly updates and maintains data.
* Communicates problems and issues to Unit Manager.
* Research skills to trouble shoot customer problems with software
* Travel to provide on-site technical assistance throughout the year as needed and directed by unit manager.
* Participate in workgroups/special projects as needed.
* Attend one professional development/content conference.
* 5%-10% travel required.
III. KNOWLEDGE, SKILLS AND ABILITIES
* Education: BA/BS degree preferred.
* Prior direct educational service preferred
* Prior customer service and general business office experience desired.
* Ability to work under pressure and manage multiple tasks.
* Able to set appropriate priorities, respond to changes, and demonstrate flexibility in dealing with daily demands.
* Proficient with computer operations and data entry experience.
* Strong interpersonal communication skills to support team efforts and needs of the organization.
* Orientated toward accuracy and service to customers.
Salary Range 33K - 36K
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| Company Informaton |
| Job Location |
Washington, DC |
| Company Name |
Reading Is Fundamental |
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