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| Fareportal Job Vacancy
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Details Of Job Vacancy with Fareportal
Posted on: Jun-25-2008 See all Jobs with Fareportal |
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Position:
Manager of Online Customer Service and Blogs
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Job Description:
Established in 2002, Fareportal is a leader in the travel industry and is one of the fastest growing Travel Companies in the United States. We are a multinational company currently ranked #185 among all web sites and ranked #6 among its peers by HitWise(TM). Fareportal has access to over 8 Million visitors per month through its Consumer travel sites. Fareportal has been consistently beating its goals and targets for the past 3 years with the help of our talented team members who think outside the box. As a part of Fareportal, you will be working closely with our team members who are leaders in their field, creative, energetic, motivated, passionate, ambitious and results-oriented.
Fareportal is currently seeking a Priority Customer Service Manager with a passion and reputation for providing high level of customer satisfaction.
Your responsibilities as our Priority Customer Service Manager will include:
* Providing leadership and direction to the operations department to ensure the organization's customer care goals and objectives are met.
* Continually improving our internal process for customer care.
* Coaching operations staff on the methods and behaviors needed to improve customer satisfaction.
* Monitoring calls for training purposes.
* Managing Online Blogs and content.
* Collaborating with the team to develop Online Community.
* Engaging Online Community and Customers towards topics of discussion and foster discussions to enhance the image of Cheapoair through interactive behaviors of our Customers.
* Starting pilot programs.
* Investigating, resolving and documenting escalated issues to the satisfaction of customers.
* Managing the receipt, response and processing of customer requests online and via telephone.
* Updating and maintaining the databases and systems used to record customer responses and to communicate with customers.
* Ensuring all customers' inquiries and requests are handled properly and in a timely fashion.
* Developing effective customer service strategies to improve procedures, policies and processes that will provide positive and effective communication to our customers.
* Responsible for managing the overall plans and operations of the Customer Service Department.
* Responsible for creating and maintaining a training manual and plan to ensure a high level of customer service for new and existing operations staff.
* Motivating and directing staff to cohesively support strategic customer service objectives (i.e., customer retention, etc.)
Candidates must possess:
* Current work experience in the Travel Industry
* Knowledge of online booking/online marketing tools
* Excellent written and verbal communication skills
* Ability to define, review and write blogs
* Advance computer skills with knowledge in online media applications and MS Office
* Ability to get along and interact with clients and colleagues in a respectful and understanding manner
* Superb customer service and problem solving skills
* Capability in managing and prioritizing multiple tasks in a high-volume, fast paced environment
* Prior supervisory experience in a customer service or care environment
* Leadership quality and good interpersonal skills
The Benefits you will enjoy include:
* Working for an exciting company enjoying tremendous hyper-growth and that strives to help everyone achieve their professional and personal goals
* Attractive compensation package, including competitive salaries, bonuses and incentives
* Excellent benefits programs, including paid time off and travel benefits
* Working at our Headquarters located in the heart of Manhattan - 1 block from NY Penn Station
* Exceptional opportunities for your creative ideas to blossom within a supportive teamwork environment.
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| Company Informaton |
| Job Location |
New York, NY |
| Company Name |
Fareportal |
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