Description :
Hilton Reservations and Customer Care
Work at Home Reservations and Services Specialist
Location: Texas--Dallas
For more information about these opportunities and to apply online, please visit our website at: hrccjobs.com
A World of Opportunities
In today's increasingly cluttered and complex hotel industry, the winners - those companies who can deliver for their guests, customers, employees, shareholders and owners - will be those with the best brands, the best locations, size and scale, the best people, attractive marketing programs, and financial strength. Few fit the bill. Hilton Hotels Corporation stands above the rest.
Not only are the brands in the Hilton family well-known and well-respected, they represent market leadership in their respective segments of the industry--whether in upscale, mid-priced, extended-stay or vacation ownership.
The Hilton Family has more than 2,800 hotels and 480,000 rooms in 76 countries, including 100,000 team members worldwide. Come explore a world of opportunities to join our team and help us achieve our mission to be hospitable and, in the words of our founder Conrad N. Hilton, "to fill the earth with the light and warmth of hospitality".
Part of the Hilton Family
HRCC handles inbound reservation request calls for all Hilton Brands, including: Hilton, Embassy Suites, Homewood Suites by Hilton, Conrad, Hampton Inn and Suites, and DoubleTree Hotels. HRCC has had an enormous impact on the growth of Hilton Hotels Corporation by shifting the task of booking reservations from operators at individual hotels to sophisticated call centers and localized web sites that process reservations for Hilton Family hotels.
Here at HRCC, we have a long history of providing hospitality and world class service to our customers. When you join the Hilton Family, you'll be part of a dynamic culture committed to the highest quality of service - a fun, family-oriented atmosphere where positive attitudes and a strong work ethic are rewarded. The people who make up the Hilton Family are called team members. And just like a close-knit family, team members are always willing to assist and encourage each other. In fact, supporting our team members is critical to our future. Our mission statement speaks to that, as well as our commitment to our employees
Job Summary:
In early 2007, HRCC launched a Hilton at Home program for part-time Reservations and Services Specialist.
As a part-time telecommuter, Hilton at Home team members perform the same role as on-site Reservations and Services Specialists. You will receive inbound calls from people across the country and assist them in making reservations for our hotels and resorts. You will use the most modern technology available while working from your home office.
As a part-time work at home Reservations and Services Specialist, you will receive inbound calls from people across the country and assist them in making reservations for our hotels and resorts. Available work hours will vary based on business needs.
Basic Qualifications:
* Flexible for scheduling - based upon business needs.
* Excellent communication skills including the ability to speak, read and write fluently in English
* Steady job history
* Basic computer skills including navigational skills and the ability to conduct internet searches,
* Ability to pass reference checks, drug screen, and a criminal background check
* Ability to sit in front of a PC monitor for extended periods of time
* High school diploma or equivalent
Additional Information:
In addition to the Basic Qualifications outlined above, this position requires the following:
* Dedicated home phone with ability to make local calls to numbers in the 972 and 214 area codes. This phone line may not be through a VoIP (i.e.; Vonage, Skype, etc.) If you do not currently meet these requirements, you must be willing to have a landline with the outlined calling capabilities installed at your expense no later than two weeks after your start date.
* High speed internet access with a minimum speed requirement of 768Kb/s. FIOS, DSL, and cable are supported. Satellite and dial up are NOT supported.
* You will provide the monitor, headset, phone and surge protector; HRCC will provide the computer, mouse & keyboard and firewall
* Have a home office environment that is professional, safe, and free from background noise and distraction
* Be able to attend paid training, on-site at our facility. (See training times below) All training's run Monday - Friday for seven weeks. 100% attendance is required (no absences or tardies).
* Must be able to work 20-25 hours per week. We offer a variety schedule options to choose from (morning/afternoon/early evenings, all include weekends)
* Be able to work on-site one schedule shift per month (5 hours)
**Orientation on 9/10 and 9/17; classes start on September 15 and Sept 22, 2008.
There are three training options:
Option 1 - 8:00am-1:30pm (Daytime training; Orientation 9/10; classes start 9/15).
Option 2 - 9:30am-2:30pm (Daytime training; Orientation 9/10; classes start 9/15). ).
Option 3 - 6:00 pm - 11:00 pm (Evening training; Orientation 9/17; classes start 9/22)
Note: Full-time, Customer Care Opportunities for on-site positions also available. For more information, please see our our website at: hrccjobs.com
Post training schedules will vary but will consist of primarily daytime, afternoon, and early evening hours. All schedules will include weekends.
Starting salary for this position is $8.25 per hour plus monthly incentive (Wage during training is $7.00 per hour)
EOE/AA
