Description :
For additional Employment Opportunities at John Deere visit: www.JohnDeereCareers.com
Starting Salary: $30,000 - $35,000/year commensurate with experience. In addition to salary, total compensation includes bonus and comprehensive benefits .
Financing can be one of the more challenging parts of a complex farming, construction or commercial landscaping operation. John Deere Credit was founded to offer financing solutions to the industries we serve and the customers we know best. In addition to providing retail, wholesale and lease financing to help customers buy John Deere equipment, we also serve the broader needs of the agricultural industry by offering revolving credit and operating loans to help farmers purchase needed supplies and services.
John Deere Credit has also recently entered the renewable energy arena with a business unit that focuses on community-based wind projects. The company has already invested in a host of wind energy projects in the rural United States, which not only will drive additional income for farmers but will also meet our nation’s growing demand for electricity. As the demand for wind energy continues to grow, John Deere Credit is poised and ready to provide project development, debt financing and other services to those interested in harvesting the wind domestically and abroad.
John Deere Credit is seeking an Installation Coordinator to manage incoming merchant set-ups and provide problem resolution. In this position, you will:
Manage conversion projects from receipt of application through conversion completion, following established guidelines. Update new merchant installation database with required information. Organize and facilitate conversion team project meetings.
Research, analyze, and respond to inquiries of a complex nature and assist less experienced staff with complex customer issues.
Coach and assist less experienced staff in meeting expected customer service and satisfaction goals.
Contact customers to resolve outstanding customer service issues.
Assist supervisors in the continuous improvement of the customer service delivery process.
Document customer interactions and product/service issues, enter descriptive information online in order to provide history and tracking of issue resolution.
Project subject matter expert as needed
Education
Bachelor’s degree or equivalent work experience preferred.
Required Skills and Experience
Experience working in customer service or related customer-oriented environment.
Experience with transaction data entry and processing
Proficient in Microsoft Office products Word, Excel, Access, PowerPoint and Internet. Ability to learn department specific computer systems.
Ability to remain objective in challenging situations.
Effective written and verbal communication skills, strong attention to detail and excellent organization skills.
Proven ability to build strong working relationships and focus on the needs of the customer.
Skilled in decision making, problem solving, and process improvement.
Proven ability to work independently and in a team environment and demonstrate high personal work standards.
Ability to change focus quickly as demands change.
Desired Skills and Experience
Experience working in financial services or related customer-oriented environment.
Knowledge of revolving and installment credit products.
Experience in merchant services, installing new merchants, or project work experience.
Hours: 8:30 a.m. to 5:00 p.m.
Note: Telephone calls made or received by this associate, and the computer systems accessed during these calls, may be monitored or recorded for training/quality purposes.
The information contained herein is not intended to be an exhaustive list of all responsibilities, duties and qualifications required of individuals performing this job. The qualification detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. They may vary from position to position.