Description :
General Position Summary:
Responsible for the successful overall coordination and direction of all rooms and public space cleaning, janitorial related maintenance and laundry services related to the hotel and spa. Oversees departmental budget and maintains fiscal responsibility for such services.
Essential Functions/Major Responsibilities:
· Creates, develops, and implements an effective strategy of organization for the Housekeeping Department, ensuring Clearly Superior Customer Service and maximum guest satisfaction
· Provides a clean, well-maintained Hotel, by managing the laundry and housekeeping operations
· Contributes to the competitive status and profitability of the hotel, by monitoring industry trends and making recommendations
· Prepares reports as requested to improve/enhance productivity and daily work activities
· Responsible for all aspects of performance management for housekeeping personnel
· Develops and actively participates in the department’s training program (i.e., bloodborne pathogens, chemical safety, etc.)
· Responsible for monitoring supply usage (cleaning supplies and linens) and restocking/ordering
· Utilizes leadership skills and motivation techniques in order to maintain a high level of employee satisfaction/morale
· Reviews guests complaints, ensuring corrective action is taken
· Attends all management level meetings and actively participates in the decision-making process
· Maintains a staffing level consistent with the needs of the business and subject to the seasonality
Secondary Functions:
· Responsible for schedules and labor dollars relative to hotel occupancy
· Makes recommendations and acts upon them as a result of guest complaints; seeks timely and effective resolution
· Reviews standard practices and seeks process improvements
· Responsible to ensure that a daily facility audit is conducted (guest rooms, common areas, spa, etc.)
· Respects all guests’ confidentiality and performs duties in a highly professional manner
· Assists with all aspects of a training program for all housekeeping personnel
· Performs all duties in a safe manner
Job Scope:
Performs duties as directed with minimal supervision, operating from established practices and procedures. Decisions are made within general company policy constraints, but require some independent decision-making. Has access to all hotel, spa and management office areas in order to perform duties.
Supervisory Responsibilities:
· All Housekeeping personnel
Specific Job Skills
· Computer literate
· Ability to read, write and comprehend instructions and correspondence, including financial reports
· Ability to effectively convey information one-on-one or in group settings (meetings) and to other members of management
· Actively practices positive and effective communication and possesses strong organizational skills
· Demonstrate strong mathematical skills
· Ability to problem-solve, handle stressful situations and make good decisions
· Ability to function in a team-orientated environment and work independently
Education and/or Experience:
High School diploma or GED desired. A minimum of two (2) years prior industrial housekeeping or hospitality experience, with progressive supervisory/management experience.