Description :
Summary: (purpose of the job): Within our project teams, the Quality Assurance team is responsible for gathering and documenting detailed product requirements and ensuring the successful implementation of a quality product.
Duties & Responsibilities:
A Quality Assurance Specialist I may perform some of all of the following:
Work closely with product teams and customers in developing specifications, prototypes and solutions
Lead clients in obtaining sign off on requirements
Lead and participate in Quality Assurance efforts at a project team and organization level
Create detailed test plans
Execute system, regression and performance tests
Document issues and support the defect management process
Provide excellent customer support and communication
Develop and maintain relationships with platform, template and training teams.
Education & Experience
Two or four year degree or equivalent work experience
Years of experience equal to 1-3 years, insurance experience preferred
Knowledge, Skills and Abilities
· Team-oriented
· Creative problem-solver
· Microsoft Word and Excel required
· Excellent communication skills, both oral and written
· Ability to set priorities and meet deadlines
Personal Characteristics (success factors)
· Strong analytical skills & organizational skills
· Highest degree of honesty and integrity
· Team player that puts the success of the company ahead of their own personal success
· Results, action-oriented, with a “whatever it takes” attitude
· Shows concern for quality in their work and practices continuous improvement
· Interacts professionally, appropriately and courteously with customers, other outside parties and co-workers
Work Environment
Works with general supervision
Must be able to sit for extended periods of time
Must be able to operate a computer for extended periods of time
Must be able to use a telephone
This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned
