Description :
Located in scenic and thriving West End D.C., a short walk from Dupont Circle and Foggy Bottom Metros, The Association of American Medical Colleges ( www.aamc.org ) is a respected 131-year old non-profit organization dedicated to improving our nation’s overall health.
T o accomplish our mission, and to keep pace with the ever-evolving world of healthcare, we continue to grow our IT group. We currently seek the following professional to join our team:
Junior Support Desk Technician (#1419) –Customer Service and Tech Guru
This high profile position serves our large user population and is responsible for assisting the Support Desk with the closure of HEAT tickets via walk-in, phone, or desk side. This position requires solid hardware and OS knowledge and skills, especially with Dell, HP, and Microsoft products, as you will be responsible for responding to specific issues and delivering guidance to users in resolving those issues.This is a junior-level role , but highly visible, challenging, and above all fun!
Qualifications:
Ö 2-3 years related experience ; thorough understanding of PCs and peripherals
Ö Must have experience with Remedy, HEAT, or other support/help desk ticketing system
Ö Ability to expeditiously and genially resolve user hardware/software issues remotely and in-person
Ö Ability to lift and move PCs and peripheral equipment up to 50 lbs.
Ö A consistently high energy level, team orientation, and a passion for learning are musts
Ö Ability to communicate technical information to users in non-technical language
Ö Must have good organizational skills;superior customer service and interpersonal skills
What AAMC Offers You
The AAMC offers a total rewards package that is second to none –
-proven career growth/advancement in a large and progressive IT organization
-ongoing technical/career training both in-house and externally
-a superior benefits platform that includes three (3) medical insurance choices, a dental plan, and a vision plan; a generous time off from work program as well as a flexible weekly work schedule; a retirement savings plan; tuition reimbursement; life insurance; commuting benefits; flex spending accounts; credit union membership; a legal advice program; and much, much more
AAMC fosters an environment where continuous employee development is encouraged and individual differences are welcomed and respected. Sound like the career environment for you?
Application Process : e-mail your resume in MS Word, along with your hourly rate requirements, to recruitment@aamc.org. Please be certain to mention the job title and job number 1419 in the subject of your e-mail. Thank you!
The Association of American Medical Colleges (AAMC) is an earnest equal opportunity, affirmative action employer.
