Description :
Blackbaud is the leading global provider of software and services designed specifically for nonprofit organizations, enabling them to improve operational efficiency, build strong relationships, and raise more money to support their missions. Approximately 19,000 organizations — including the American Red Cross, Dartmouth College, the WGBH Educational Foundation, Episcopal High School, Lincoln Center, Cancer Research UK, Special Olympics, and Arthritis Foundation — use one or more of Blackbaud products and services for fundraising , constituent relationship management , financial management , direct marketing , school administration , ticketing , business intelligence , website management , prospect research , consulting , and analytics . Since 1981, Blackbaud’s sole focus and expertise has been partnering with nonprofits and providing them the solutions they need to make a difference in their local communities and worldwide. Headquartered in the United States, Blackbaud also has operations in Canada, the United Kingdom, and Australia. P ublicly traded on NASDAQ under the symbol BLKB, Blackbaud is a successful, growing company with more than 25 years of experience and annual revenue in excess of $250 million. For more information, visit www.blackbaud.com .
The objectives of theHosting Systems Administrator are to manage, monitor and maintain assigned systems to ensure availability and performance complies with Blackbaud’s expectations.
Major Responsibilities and Critical Tasks
· Engineering, installation, configuration, maintenance and 24x7 support for hardware, operating systems and applications associated with the Microsoft/SQL/Citrix/VMware/web hosted applications environment.
· Take on primary responsibility for hosting of Blackbaud product line or IT function with department.
· Become Subject Matter Expert on assigned Blackbaud software products to be hosted to external clients.
· Customer relationship management; ability to understand a customers business and how application hosting contributes to the delivery of that product or service.
· Ability to communicate effectively with all levels of management, both verbally and in writing.
· Superior requirements development and management skills.
· Build servers and infrastructure components as required.
· Maintain documentation on physical and logical layout and assets of the Microsoft/SQL/Citrix/VMware/web architectures, and train co-workers and support staff as needed to maximize availability and reliability.
· Work closely with Product Development and Product Support, as well as provide detailed status reports on assigned projects and ongoing support for assigned systems and applications.
Required Experience:
· 4+ years of experience in a support role managing a Microsoft Windows server network consisting of the following:
· Windows 2000, 2003, and Terminal Server
· Microsoft SQL Server 2000 and 2005 clusters
· Internet Information Server 6.0
· Active Directory
· VMware ESX
· 2+ years of experience managing a Citrix application farm consisting of the following:
· Citrix Presentation Server 4.0/4.5, Metaframe XPe, Metaframe
· Citrix Secure Gateway or application Gateway
· Citrix NFuse, Resource Manager, Installation Manager
· Certifications desired: MCSE, MCDBA, CCA, CCEA
· Bachelor’s Degree preferred (Computer Science desired)
Preferred Experience:
· Experience in implementing or supporting Blackbaud Products
Work Environment: Blackbaud employees enjoy a casual dress code in a fast-paced professional work environment. The company's fantastic, state-of-the-art facility located on Daniel Island in Charleston, SC, features a fully equipped fitness center, on-site cafeteria, ATM, dry cleaning and shipping services. An outstanding benefits package – including Medical, Dental and Vision insurance, company-matched 401(k) contributions as well as vacation and sick time – begins on the first day of employment! Charleston, SC, is one of America's best-kept secrets! Located right on the water with a rich history, Charleston boasts some of the best restaurants in the country, arts and culture, as well as amazing golf and recreation. It has also been voted America's friendliest city for nine straight years!
