Posted on: Apr 04, 2008 See all Jobs with Association of American Medical Colleges

Position : Help Desk Specialist

Description :

The Help Desk Specialist responds to calls from all client groups with technical and strategic questions about the National Resident Matching Program (NRMP) electronic applications on the Web, about the process of applying for residency positions, and about the Match algorithm. Provide technical support to clients on Web-based system – calls deal with browsers, servers, firewalls, JavaScript, caches, cookies, Internet service provider, the business rules of NRMP Web applications, etc. Maintains the integrity of NRMP databases to ensure 100% accuracy of information; acts as primary liaison to assigned medical schools and hospital officials, and participates in follow-up activities including telephone calls, e-mails, and distribution of reminder materials to non-compliant applicants, schools and programs. The Help Desk Specialist also independently manages multiple Specialty Matching Services fellowship matches each year, including communicating with the medical specialty societies, preparing print and Web-based materials, and coordinating with other staff to perform applicant and hospital file verification.


Requirements: Bachelor’s degree required, or the equivalent in training and/or experience. Computer science/customer service courses or experience preferred. Successful candidates will have at least one year of computer-related experience as well as one year of experience in a customer service environment. Must have knowledge of the Internet, client server Web-enabled applications in a network environment, spreadsheets, word processing and HTML coding.

Company Name : Association of American Medical Colleges