Description :
Job Description:
Blackbaud is the leading global provider of software and services designed specifically for nonprofit organizations, enabling them to improve operational efficiency, build strong relationships, and raise more money to support their missions. Approximately 19,000 organizations — including the American Red Cross, Dartmouth College, the WGBH Educational Foundation, Episcopal High School, Lincoln Center, Cancer Research UK, Special Olympics, and Arthritis Foundation — use one or more of Blackbaud products and services for fundraising , constituent relationship management , financial management , direct marketing , school administration , ticketing , business intelligence , website management , prospect research , consulting , and analytics . Since 1981, Blackbaud’s sole focus and expertise has been partnering with nonprofits and providing them the solutions they need to make a difference in their local communities and worldwide. Headquartered in the United States, Blackbaud also has operations in Canada, the United Kingdom, and Australia. P ublicly traded on NASDAQ under the symbol BLKB, Blackbaud is a successful, growing company with more than 25 years of experience and annual revenue in excess of $250 million. For more information, visit www.blackbaud.com .
Start a great career with Blackbaud - the world-leading supplier of software solutions to nonprofit organizations. We have a need for enthusiastic, quick-learning team players to fill several entry-levelCustomer Support Analyst (CSA) positionsat our office in Indianapolis, IN. We are now accepting resumes for a June 16, 2008 start date.
As a CSA, you'll become an expert in our exclusive software solutions during an extensive seven-week training program. This intense and interactive course includes lectures, tests, mock calls and more.
Once your initial training is complete, you'll specialize in providing professional, courteous and efficient product support for one of our signature products. You'll have extensive client contact on the phone and via email, so exceptional communication skills are an absolute must. Working in a structured, fast-paced environment, you'll also need disciplined time-management skills to prioritize and troubleshoot multiple issues, as well as the ability to adapt to new challenges quickly.
Often, your job won't end when you hang up the phone. You'll have to research Blackbaud software problems and ongoing issues, test solutions being provided to customers and maintain notes in our customer database, so that other members of the team can benefit from your knowledge... just as you will from them.
Successful CSAs enjoy rapid growth potential because of our ongoing training program and team of experienced managers who provide mentorship through continuous feedback. Successful CSAs enjoy the challenge and fast pace of Customer Support as it is a never-ending learning experience! Nonprofit organizations offer a unique opportunity to provide creative solutions through our problem-solving and troubleshooting efforts. This is another rewarding aspect of the position.
Required Experience:
Job Requirements:
Blackbaud will consider only those candidates who have extensive experience with customer service, familiarity with Windows-based software, the ability to grasp technical concepts and accurate typing skills (40+ wpm).
Preferred Experience:
Blackbaud gives priority consideration to those candidates who have a college degree and/or experience working in a help desk or technical support environment. Accounting or finance experience, fundraising or development experience, experience in an admissions or registrar's office, or familiarity with Blackbaud software is considered a big plus.