Description :
Location
Renton, WA
Virtual Office/Telecommute?
(Things you should know about Virtual Office)
Virtual Work Not Available
Shift
Revolving
Business Unit
Commercial Airplanes
Division
Commercial Aviatn Srv
Program
Technical Customer Support
Occupation Title
Customers Training
Skills Management Title
Training Device Operations
Job Classification
GGE6N2
Job Type
Non-Management
Experience Level
Entry Level (up to 5 years of experience)
Exemption Status
Nonexempt
Union
No
Security Clearance Required?
(Security Clearance definitions)
No Security Clearance Required
Work Eligibility Required?
No
US Person Status Required?
No
Export Control Required?
Yes
Relocation Money Available?
Yes
Date Posted
02/12/2008
Closing Date
(Things you should know about closing dates)
05/09/2008
Position Description
Assists with the development, testing and installation of training device support materials and data files. Loads, configures, manipulates and troubleshoots training device hardware and software to deliver scripted training. Identifies and reports in-service technical and operational issues. Participates in training device operator and training event team meetings, training device event pre- and post-briefings. Provides scripted stimulation voice inputs to support training event requirements and objectives. Representative Major Tasks: Under direct supervision, applies training device system skills and knowledge to power-on, configure and manipulate training device hardware in order to deliver scripted training with supervision. Loads and configures software to support training objectives and established training event requirements as directed. Responds to student inputs and manipulates hardware and software as directed to achieve training requirements and objectives. Identifies, troubleshoots and corrects on-equipment technical hardware and software operational anomalies to meet internal and external customer training requirements and objectives using available technical and operational data. Resolves common, non-complex technical and operational issues (reset, reboot, reload, reconfigure, etc.) without supervision. May require assistance to resolve common, non-complex technical and operational issues within specified time limits. Requires assistance to resolve more complex technical and operational issues. With general supervision, assists with the development, testing and installation of training device support materials and data files. Identifies and reports in-service technical and operational issues. Supports and assists internal and external organizations as directed. Follows training device support documentation and direction. Provides scripted stimulation inputs to support training event requirements and objectives. Provides electronic and voice inputs to simulate operational environments and conditions.
Competencies
General/Leadership
[ + ] Build Positive Relationships
Generally builds effective working relationships with work group members, direct supervisor, and occasionally members of others work groups. Asks for and provides information of to clarify situations. Seeks and expands on original ideas, enhances others' ideas, and contributes own ideas about the issues at hand. Usually places higher priority on team or departmental goals than on own goals. Seeks agreement from work group members, direct supervisor, and occasionally members of others work groups to support ideas or take partnership-oriented action; explains value of actions. Generally establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions.
[ + ] Collaboration
Generally works effectively and cooperatively with work group members, direct supervisor, and occasionally members of others work groups; establishes and maintains good working relationships by helping people feel valued, appreciated, and included in discussions. Places higher priority on team and/or organization goals than on own goals. Normally offers to help work group members, direct supervisor, and occasionally members of others work groups when they need assistance.
[ + ] Safety Awareness
Usually detects hazardous working conditions and safety problems; checks equipment and/or work area as required. Reports unsafe working conditions to supervisor/manager; makes basic recommendations to improve safety and security procedures; generally enforces safety regulations and procedures among fellow work group members and occasionally other internal employees. Generally monitors continued compliance of safety procedures after corrective action has been taken.
[ + ] Work Standards
Strives to achieve a high level of quality, productivity, or service based on criteria established by supervisor/manager. Dedicates required time and energy to assignments or tasks to ensure that no aspect of the work is neglected; works to overcome obstacles to completing tasks or assignments. Accepts responsibility for outcomes (positive or negative) of one's work; admits mistakes and refocuses efforts when appropriate. Provides encouragement and support to others in accepting responsibility.
Technical
[ + ] Training Device Knowledge
Basic knowledge of specific training device operation.
Education and/or Experience
AA degree in related discipline and 1 to 2 years of related experience or an equivalent combination of education and experience.
Other Job related information