Description :
The Leasing Specialist is responsible for presenting and leasing a brand new community to prospective residents, leasing apartments, providing customer service, and participating in the marketing of the community. The Leasing Specialist works in conjunction with the property management team to achieve the lease up goals established for the property as well as the goals of Shea Properties.
The Leasing Specialist, as with all members of Shea Apartment Communities, is expected to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance. The Leasing Specialist s hares in the Shea Apartment Communities Commitment of our Vision, Mission, & Values and consistently performs all functions in a fashion that inspires and motivates others to actively pursue them.
Job Duties
· Opens and inspects the models and the market “ready” vacants daily to ensure they are presentable in accordance to established standards. Ensures leasing center is open and ready for business on time each day. Maintains office presentation in a professional manner. Assists with closing and securing the office and models daily.
· Answers telephone and email leads by responding to leasing inquires.
· Responds to all Vaultware and internet leads on a daily basis.
· Writes and posts craigslist ads daily.
· Greets and presents property to prospective residents through personalized tours. Gathers information regarding needs, and qualification of prospective resident. Conducts follow-up with prospects.
· Leases apartments by actively marketing and promoting the new apartment community.
· Conducts off-site marketing to obtain new business.
· Responsible for accurately and timely Yardi input for all telephone, email and walk-in traffic. Also responsible for inputting rentals, cancellations, transfers, and lease renewals.
· In conjunction with the CM and/or the ACM, monitors the rental application process in accordance with policies and procedures and in compliance with Fair Housing guidelines.
· Prepares welcome packages with lease ,associated addendums and forms in compliance with policies and procedures. Establishes move in appointments for reviewing the lease and lease documents with new residents.
· Upon move-in, completes a thorough walk through of apartment and community amenities.
· Gathers competitive market information weekly/monthly through telephone calls, internet research and site visits.
· Prepares routine reports (monthly market survey) and shares information with on-site management team. Shops the competition to compare sales technique, strategy and merchandising.
· Ensures close out procedures in Yardi are completed at the end of each leasing week (Sunday night close).
· Champions their individual Leasing Fundamentals process.
· Champions the corporate rental program keeping the CM updated on percentage leased.
· Assists in maintaining an accurate and current priority wait list and assures all prospects are kept in constant communication with leasing availability.
· Provides customer service to current residents.
· Demonstrates the ability to handle resident complaints and direct them to the CM when appropriate.
· Performs necessary resident retention activity including contacting current residents to discuss lease renewals and prepares renewal leases for resident signature.
· Performs other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community.
· Works in conjunction with the CM/ACM for leasing goal setting to achieve monthly absorption goals.
· Assists in completing the weekly absorption reports.
Technical/Professional Knowledge (Knowledge/Skills, Education, and Experience)
Effective written and verbal communication
Six months sales and/or customer service experience in at least of the following industries: property management, hospitality, retail, real estate.
Apartment leasing experience preferred
Some new construction or development knowledge preferred
Familiar with Microsoft Office products (Word/Excel/Outlook)
Yardi preferred
Time management and organization skills
High School diploma or equivalent required
College degree or some college preferred
Work Environment
The Leasing Specialist works on-site at a new apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property. Hours are usually scheduled from 9 a.m. – 6 p.m. The position is required to work weekend days (Sat/Sun). However, the Leasing Specialist should be flexible with availability depending on the needs of the property.
Physical Requirements
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work.
All employees of the Company are considered to be "at will." As such, any employee may terminate his/her employment at any time, with or without cause, as may the Company.
To apply please visit www.sheacareers.com