Description :
DESCRIPTION:
Murphy, McKay & Associates, Inc. IT Support Engineers work within our clients’ IT departments to deliver high levels of customer satisfaction in the support of their technology. The main responsibility of this position is to troubleshoot and resolve a wide variety hardware, software, and networking issues in a professional and consultative manner. The Murphy, McKay engineer has excellent people skills, superb problem analysis and resolution skills, and a strong work ethic.
REQUIREMENTS:
Solve various technical ‘issues’ on multiple operating systems
Vendor software packages, such as MS Office Suite, Lotus Notes, iManage
Install new computers and appropriate software applications manually or by using imaging technology (Ghost, Drive Image, etc.)
Ability to document issues/solutions
Support end-users on hardware and software related peripherals
Ability to discover and resolve technical issues via phone, remotely or in person
Follow client helpdesk procedures
Strong communication skills
2+ years work experience on a help desk
