Description :
Sales Results: Meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services. Demonstrate equipment functions and network capability. Perform rate package evaluations and propose solutions that best benefit the company and the customer.
Customer Retention: Maintain and grow existing customer base and manage churn. Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities. Ensure customer satisfaction and resolve all customer issues and concerns.
Order Processing: Accurately process customer transactions, audit and reconcile daily cash receipts.
Training/Meetings: Responsible for thorough knowledge of all store functions. Remain current on all wireless products, services, industry and competitive trends. Attend all applicable trainings/meetings.
