Description :
Overview :
The Senior Accounts Receivable Coordinator is responsible for reconciling assigned accounts by consistently monitoring, researching and resolving deductions. This position will address various customer account issues and will continually look for opportunities for customer process improvements.
Responsibilities :
Research and resolve deduction claims created through cash application; issue adjustments on valid claims and request repayment on any remaining discrepancies or invalid claims
Document status of all open deduction claims and the steps taken for resolution; adhere to follow-up procedures
Provide back-up for invoices and deduction claims upon customer request
Assist Customer Service and Order Control departments with researching shipping errors called in by customers
Reconcile and validate deductions listed on customer's trial balance/aging report; communicate with customers that have a credit balance to insure validity of all outstanding items
Reconcile and resolve all issues related to vendor compliance and MDF
Manage customer accounts and issues that are complex and sensitive
Create and maintain customer files ensuring current licenses and documentation from each customer
Create and maintain customer master data in SAP.
Communicate any large or unusual deductions to the Supervisor for guidance and direction
Provide back up support to the Supervisor and perform necessary tasks in their absence
Follow department policies and procedures; update SOP binder as changes are implemented
Assist with special projects as needed
Contribute ideas for continuous process improvement and team building in the department
Qualifications :
High school diploma; AA degree or some college-level education is preferred
Experience (3-5 years) working in a directly related accounts receivable position
Demonstrated knowledge of a reconciliation process, deductions, and/or chargebacks
PC literacy with MS Office (including Access)
Prior experience with SAP is a highly desired
AA/EEO Employer
