Description :
This position is responsible for the day to day operational activities of outbound functions, including compliance with all policies and procedures, development of staff and department performance metrics.
Provide direction and management of overall activities within a department/s containing multiple teams and shifts
Insure necessary resources are secured and available for team to achieve unit goals
Create and foster an environment that makes work enjoyable
Conduct daily interaction with supervisors to provide feedback on unit performance and progress towards goals
Observe team production/accuracy data and provide guidance to supervisors in establishing new goals
Provide focus to department/s and lend visible support to projects, goals and change management
Overall responsibility for understanding and meeting performance metrics to include developing/supporting the operations budget and identifying financial variances and the business/performance metrics that drive them
Identify and analyze root cause and effect and develop/execute action plans and decisions
Develop solution seeking environment that is engaged in process improvement
Ability to develop Fulfillment Center strategy through knowledge of business and direction while also supporting/understanding corporate vision and goals
Strong cross-functional understanding and ability to work with counterparts across company and vendors to identify best business solutions and drive customer service
Strong understanding of WMS system functionality and test/identify new applications/processes in order to identify system capabilities and future benefits
Foster motivational environment based upon HSN values
Develop processes and procedures that improve efficiency within department and across DC areas/sites
Decision maker for issues such as: shift changes, overtime, re-alignment of positions, merit, terminations, labor allocation and in meeting financial goals
Coach and assist supervisors in handling disciplinary actions, conflict resolution, terminations and development of employees
Recommend purchase of equipment or equipment upgrades to increase efficiency
25% floor/75% office
Manage projects
BA/BS or equivalent
7+ years experience in a warehouse environment with at least four in a leadership role
Ability to motivate, foster teamwork and provide positive reinforcement within DC site
Advanced knowledge of computer software’s including excel, outlook and WMS
Extensive knowledge of business and financial plans
Ability to analyze complex data
Ability to manage multiple teams and provide a positive learning environment
Excellent management and project management skills
Background in strategic planning
Strong understanding of HSN business
