Description :
Come work with us!
Are you a customer advocate? Are you customer support driven? If you are and enjoy assisting others, then TiVo has an exciting opportunity to offer you. Our Customer Support department is looking to fill a Jr. Account Specialist / Executive Support team position. This position will be responsible for ensuring the highest level of customer service is offered cross functionally.
Here's what you get to do:
Monitor and respond to various customer support case queues used by the support center
Respond to and resolve Executive level escalations
File defect bug request in bug tracking systems as necessary and required
Research and track accounting disputes
Ability to troubleshoot and solve complex billing issues
Recommend improvement in the department processes to enhance job effectiveness and efficiency
Assist with projects on an as needed basis
This is what you'll need to be successful:
Dedication to quality and customer service is essential!
Excellent communication and interpersonal skills
Requires attention to detail, accuracy and the ability to problem solve
Strong working knowledge of SAP
Must be able to be self motivated and multi-task oriented
The ideal candidate will have 3-5 years in a customer support related position with increased responsibilities. Proceed with a customer-service approach to business and their job.
TiVo is unique. We're successful because of diversity of thought, skill sets, and experience and pure talent.
San Jose, CA
Job Type: Full-Time
Requisition Number: 841
