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| Viking Bank Job Vacancy
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Details Of Job Vacancy with Viking Bank
Posted on: Jun-16-2008 See all Jobs with Viking Bank |
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Details |
Position:
CSR
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Job Description:
Grade Level 4 $24,474-$34,551
DUTIES AND RESPONSIBILITIES
1. Interacts with our lobby and telephone customers; identifies customer’s needs, supplies information and direction; possess working knowledge of bank products and services, actively participates in cross servicing programs.
2. Handles routine customer paying and receiving transactions, such as cashing checks, taking checking and savings deposits, selling cashier checks and traveler checks and/or money orders, processing of bank card cash advances, according to bank guidelines, within authorized limits and with appropriate approvals.
3. Involved in processing night drop deposits, logs in under dual control, per approved bank guidelines; processes and validates various transactions.
4. Obtains appropriate identification; processes necessary paperwork and date entry materials.
5. Opens new accounts and completes all necessary paperwork associated with; checking, savings, money market, certificates of deposit and IRA’ and explains our products and services, including required disclosure and regulatory information; makes referrals to business partners such as Merchant Services, VRAC, and Mortgage.
6. Assures all banking compliance standards are met and attends required training.
7. Obtains job enhancement courses twice per year.
8. Performs other duties as assigned.
ENVIRONMENTAL / PHYSICAL / MENTAL REQUIREMENTS
Customer Service Representative work area is a busy, noisy and distracting service area. Much of the day is spent on his/her feet. An operation of diverse banking equipment requires excellent eye-hand coordination, dexterity and flexibility. Customer Service Representative 2 must be able to verbally communicate instructions and information clearly concisely and accurately to our customers and to their co-workers. Due to the potential for robbery and other fraudulent activity, they must possess excellent peripheral vision and hearing and be able to quickly assess danger to themselves or others and act appropriately, according to bank security guidelines. They are also required to bend over and kneel frequently. In addition, these individuals must be able to read and comprehend sometimes complex operations specifications and details to process transactions accurately, while providing security awareness at tall times. Lifting (in the form of coin) up to 50 pounds may be required.
QUALIFICATIONS
• 2+ years experience in community banking preferred.
• Ability to work as a team member, with minimum supervision required.
• Demonstrated proficiency with cash handling required.
• Demonstrated attention to high quality customer service and details required.
• Proficiency with computers; ability to problem solve required.
• Ability to recognize cross-selling opportunities required.
• New accounts experience required.
• High School Diploma or equivalent required.
TEAM MEMBER STATUS DESIGNATION
Non-officer; regular; non-exempt; hourly
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| Company Informaton |
| Job Location |
Tacoma, WA |
| Company Name |
Viking Bank |
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