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| John Deere Job Vacancy
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Details Of Job Vacancy with John Deere
Posted on: Jun-28-2008 See all Jobs with John Deere |
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Details |
Position:
Supervisor, Warranty Administration
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Job Description:
Description
Towering city skyscrapers, highways that crisscross the land, suburban neighborhoods around the corner and lush green forests - as a major manufacturer of construction equipment and the worldwide leader in forestry, John Deere is a part of them all. Articulated dump trucks, crawler dozers, backhoe loaders, excavators and graders do the work that helps build our cities and towns, improves our infrastructure and moves mountains of materials from earth to steel. In the tough and time-sensitive business of construction, our value proposition of productivity, uptime and low operating costs gives our customers the assurances they demand. John Deere Forestry equipment works through timberland worldwide. Technology development and product innovation continue to enhance efficiency and productivity, while making environmental stewardship a priority. John Deere is at the forefront - always developing new technology to make our machines work harder by working smarter. View location information to learn more about the area.
One of the benefits of working at John Deere is our comprehensive career development program. Our employees' internal resumes are accessible on-line by managers and human resources, allowing them to match employee interests with company needs-in short, getting the right people in the right jobs, at the right time.
John Deere Construction and Forestry Division is seeking a Supervisor to manage a team of folks responsible for Warranty Administration. In this position, you will:
Manage and execute changes to C&F's warranty policies.
Communicate directly with dealers and company field support staff to answer warranty related questions and policy interpretation.
Responsible for content and change control of the Service Administration Manual, Extended Warranty Manual, and all warranty statements and forms.
Work with IT in developing warranty enhancements.
Draft and publish communication bulletins to dealers.
Participate in the SAP Warranty project as C&F's warranty administration subject matter expert.
Lead process improvement projects related to warranty administration.
Qualifications
Education
Bachelor's degree in a Business, Engineering, Technology or Marketing discipline, or equivalent work experience.
Required Skills and Experience
Excellent written and verbal communication skills.
Experience leading teams and driving action.
Ability to manage and prioritize projects from multiple sources.
Demonstrated interpersonal communications skills and the ability to influence and train others.
Strong planning and organization skills.
Experience in leading process improvement activities.
Strong attention to detail.
Desired Skills and Experience
Product Support experience.
Knowledge of Construction & Forestry products and customer support processes.
Understanding of warranty and policy administration.
Knowledge of dealers and their business practices.
Strong desire to make continuous improvements to our products and processes.
Knowledge of SAP and SAP project management.
The information contained herein is not intended to be an exhaustive list of all responsibilities, duties and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. They may vary from position to position.
Summary
Job Field Product Support
Locations Iowa-Dubuque
Organization Construction & Forestry
Schedule Full-time
Shift Day Job Additional Information
Posting Date Jun 25, 2008, 10:45 AM, Montreal, New York, Washington D.C. - (UTC -5:00)
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John Deere |
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