Description :
QUALIFICATIONS
* Bachelor's degree from an accredited 4-year university or college.
* At least 5+ additional years of experience in Field Services.
* At least 3+ years of experience in a management role.
* Willingness and ability to travel within assigned region.
ELIGIBILITY REQUIREMENTS
* Must submit application for employment through gecareers.com to be considered.
* Must be willing to take a drug test as part of the selection process.
* Must be willing to submit to a background investigation as part of the selection process.
* If currently a GE employee, must have been in current position for at least 12 months and have at least a satisfactory performance rating.
RESPONSIBILITIES
Demonstrates accountability for functional, business, and broad company objectives. Integrates and develops processes that meet business needs across the organization. Involved in long-term planning. This role contributes to the overall strategy and manages complex issues within functional areas area of expertise.
Additional Responsibilities:
* Participate in development and lead the execution of the Services growth strategy.
* Responsible for building strong long-term relationships with specific customers within the region.
* Lead complete field resource management efforts.
* Support all O&M operational processes.
* Work closely with region sales leaders to ensure appropriate sales coverage and opportunities to achieve the services orders plan for region.
* Provide the operational leadership needed to drive profitable service growth.
* Responsible for overall business management duties for assigned Field Service Engineers.
*Provide accurate and timely information to assigned personnel regarding salary planning, performance appraisals, career coaching and disciplinary action as required.
* Lead efforts to ensure customer service excellence for assigned customers.
* Lead service engineering to accomplish effective support of region customer service objectives.
* Manage cost control, quality, and operations-oriented customer communications.
* Implement Operation Safety Policy Instructions, conduct field work in compliance with OSHA and applicable regulations and encourage good employee safety practices.
* Participate and lead business Six Sigma process.
* Interface regularly with the Services Product Line Leader to review the progress of regional growth initiatives and participate in the development of new service offerings.
DESIRED
* Bachelor's degree in Engineering or physical science is preferred.
* Six Sigma training is preferred.
* Strong business acumen and commercial savvy.
* Ability to manage effectively in a dynamic and fast-paced environment.
* Strong customer service mindset.
* Effective team contributor and member.
* Ability to energize teams through inclusiveness and connection with people.
* Working knowledge of contract terms and conditions.
* Familiarity with project labor and material quoting tools.
* Ability to build trust by respecting the ideas and contributions of everyone.
* Strong oral and written communication skills.
* Strong interpersonal and leadership skills.
