Description :
GIFT CARD/CREDIT CARD COORDINATOR
Key responsibilities include, but are not limited to:
Identify, evaluate, recommend, and execute marketing, merchandising, and promotional messaging campaigns consistent with the company's gift card and credit business objectives.
Partner in defining all execution requirements related to customer engagement methods, activation, sales and retention. Provide leadership in creation of specific offers and means.
Work closely with all tangible and web-based production teams regarding content development, site experience, design, merchandising, and technical implementation related to the gift card and credit businesses.
Effectively merchandise gift card and credit programs in-store and on-line. Write detailed communication plans for stores. Analyze and report on the effectiveness of those efforts.
Identify and secure relationships with targeted partner channels that have the potential to drive sales of physical gift cards and electronic gift codes.
Partner with production to optimize order and production schedules to ensures appropriate card inventory levels in all gift card channels while maximizing economies of scale.
Serve as the subject matter expert on store gift card and credit programs. Work closely with store operations to solve any store related issues.
Work closely with credit vendor to resolve any escalated customer issues.
Key qualifications include, but are not limited to:
Demonstrated, strong written and verbal communication skills.
Creative and consultative approach to developing relationships and business/problem resolution.
Flexible, detail-oriented, and comfortable in a team environment.
Retail experience is a plus
Knowledge of Web applications
