Description :
The Denver DIRECTV Customer Contact Center is currently seeking talented individuals with prior experience taking in-bound technical troubleshooting calls in a fast pace call center environment.
Our successful Technical Customer Service Representatives are quick learners, share a passion for problem solving, can multi-task, are adaptable and flexible and computer savvy.
About DIRECTV:
Provider of satellite entertainment programming to U.S households
DIRECTV has provided a superior alternative to cable since 1994 - we offer digital satellite television entertainment delivered to homes, airports, hotels, restaurants, hospitals, offices, airplanes, automobiles - and to portable electronics.
We offer exclusive programming such as NFL SUNDAY TICKET(TM) and even produce our own entertainment programming such as Massive Gaming League and Project MyWorld.
We were the first to deliver an interactive on-screen program guide and pay per view ordering by remote control - DIRECTV continues to be responsible for breakthroughs in Digital Video Recorder (DVR) and High Definition Television (HDTV).
Total Rewards
…more than just your paycheck
Our Technical CSR's take inbound calls in our state-of the art facility. We have excellent benefits including:
Health care: medical/dental/vision & more - new employees and their eligible family members may begin participation on the first day of the month after 30 days of service.
Paid Time Off, floating holidays, 401k, paid training, free DIRECTV satellite system & programming and a solid incentive program.
We have TV lounge, Internet Café, coffee bar/cafeteria, fitness center, covered parking garage and close access to the Dry Creek light rail station.
JOB SUMMARY
· Deliver world class customer service and build customer satisfaction and loyalty
· Troubleshoot all technical inquiries regarding DIRECTV receivers and products over the phone.
· Make the best use of all resources/tools and technology to troubleshoot and resolve customer technical issues
· Complete ongoing training to stay abreast of product, service and policy changes
· Provide effective and timely resolution of a range of customer inquiries
· Strive for one-call resolution of customer issues
· Increase the customer experience by providing information on new products, programming package and services through up selling opportunities.
This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.
