Description :
*** We are a direct consultant to Microsoft Federal Services and are actively hiring for this team. *** Dedicated Support Engineer - MOM and SMS Location - Washington, DC (or Charlotte) Minimum Requirements: This person will be responsible for delivering MOM and SMS consulting and support to a designated customer in Washtington, DC or Charlotte, NC. The ideal candidate should have at least 3 years experience with several Microsoft Enterprise products. This candidate should posses a superior knowledge and demonstrated technical proficiency in Microsoft Operations Manager (MOM), as well as fundamental working knowledge of SMS 2003 and SQL 2000. The candidate should also possess a working knowledge of core MOM Management Packs such as Active Directory, Exchange, IIS, SPS, SMS, SQL and Windows. The candidate will be expected to demonstrate and give examples of forward-thinking and strategic experiences while working in both reactive and proactive technical environments. The candidate will be expected to demonstrate and give examples of their ability to function and contribute to a team-oriented environment. Excellence in written case documentation is expected, and past cases will be reviewed. Goal: To provide high quality prescriptive and facilitative technical consulting and support to a designated set of strategic customer. Responsibilities: * Utilizing knowledge of the customer environment, deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation. * Develop and maintain a source for customer information to facilitate better engagements. * Manage escalations and sub-cases to ensure timely and high quality resolution of all issues. * Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments. * Develop a relationship with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support consulting. * Partner with the TAM and the V-Team to effectively manage hot-sites including documented action plans and daily status updates for the customer and Microsoft management. * Develop a strong working relationship with MCS and V-Team field staff at your accounts that results in increased cooperation and mutual support in achieving each other's goals * Execute formal post-mortem process on closure of critical issues. Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems. * Participate in Early Assist for key products in order to maintain product knowledge and ensure delivery of high quality support to ASE customers. * Develop and deliver environment specific training to your customers. * Assist with delivery of supportability reviews for your customers. Contacts: This position has frequent contact with Microsoft DSE Customers, TAM's, Consulting, Product Sales, developers, program managers, support engineers, managers, and other support vendors. Qualifications: * 4 year technical degree or equivalent work experience, plus 3 years experience in technical support or MIS in an Enterprise environment. * Demonstrated technical competence. Windows 2003 MCSE preferred. Current MCSE required within 12 months of joining the team and kept current. * Conversationalist level of knowledge of all Microsoft products used in an enterprise environment. * Strong technical writing skills and the ability to effectively communicate with customer managers and executives on technical and business issues. * Debugging experience a plus * Strong organization, time management, project management, and negotiation skills * The position requires some travel to customer sites.