Description :
Location Huntsville, AL Virtual Office/Telecommute? (Things you should know about Virtual Office) Virtual Work Not Available Shift First Business Unit Integrated Defense Sys Division Networks & Space Systems Program Missile Defense Systems Occupation Title Product Support Leadership Skills Management Title Multi-Technical Discipline Job Classification GMG9ML Job Type Management Experience Level Mid Level Manager Exemption Status Management Union No Security Clearance Required? (Security Clearance definitions) Ability to Obtain Interim Clearance (Pre-Start) and Final Clearance (Post Start) - US Citizenship Required Work Eligibility Required? Yes US Person Status Required? Yes Export Control Required? Yes Relocation Money Available? Yes Date Posted 08/05/2008 Closing Date (Things you should know about closing dates) 09/04/2008 Position Description In support of the Ground-based Midcourse Defense (GMD) Program this position defines, plans, develops, coordinates, integrates and manages performance based logistics requirements for the products and services related to Customer and Boeing training activities to ensure effective introduction, operation, and support of these products and services within the customers environment. Analyzes and resolves training problems to ensure efficient product and/or service operation. Provides training products and services which lead to a lean environment. Coordinates or performs training tasks that lead to an integrated support program. Interacts with internal and external customers, vendors and subcontractors throughout the product lifecycle. Performs research and technical assessments and guides product design. Manages employees and first-level managers performing technical or specialist activities within Product Support. Develops and executes integrated departmental plans, policies and procedures and provides input on departmental business and technical strategies, goals, objectives. Acquires resources for department activities, provides technical management of suppliers and leads process improvements. Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports. Provides oversight and approval of technical approaches, products and processes. Manages, develops and motivates employees and first-level managers. Defines, plans, develops, coordinates, integrates and manages performance based logistics requirements for the products and services related to Customer and Boeing training activities to ensure effective introduction, operation, and support of these products and services within the customers environment. Analyzes and resolves training problems to ensure efficient product and/or service operation. Provides training products and services which lead to a lean environment. Coordinates or performs training tasks that lead to an integrated support program. Interacts with internal and external customers, vendors and subcontractors throughout the product lifecycle. Performs research and technical assessments and guides product design. Manages employees and first-level managers performing technical or specialist activities within Product Support. Develops and executes integrated departmental plans, policies and procedures and provides input on departmental business and technical strategies, goals, objectives. Acquires resources for department activities, provides technical management of suppliers and leads process improvements. Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports. Provides oversight and approval of technical approaches, products and processes. Manages, develops and motivates employees and first-level managers. Demonstrates the Boeing Leadership Attributes. Competencies General/Leadership [ + ] Building A Successful Team Works with other middle managers to ensure the purpose and importance of the teams are clarified (e.g., team has a clear charter or mission statement); guides the setting of specific and measurable team goals and objectives. Works with other middle managers to help clarify roles and responsibilities of team members; helps ensure that necessary steering, review, or support functions are in place. Works with other middle managers to make procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to team accomplishments. Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents. Shares important or relevant information with other middle managers and the team. Adheres to the team's expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team. [ + ] Building Positive Relationship Consistently and proactively builds effective working relationships with employees, peers (e.g., fellow middle managers) and customers. Solicits and provides information to clarify situations. Seeks and expands on original ideas, enhances others? ideas, and contributes own ideas about the issues at hand pertaining to the department. Places higher priority on department goals than on own goals. Gains agreement from partners and peers to support ideas or take partnership-oriented action; uses sound rationale to explain value of actions. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions. [ + ] Customer Focus Provides middle management direction for making customers and their needs a primary focus of direct report's job activities and actions; considers how direct report's decisions/actions/plans will affect customers; actively seeks information to understand customers' circumstances, problems, expectations, and needs; presents higher level project information to senior level managers to build their understanding of issues and capabilities as they relate to customer needs; considers how project level decisions/actions/plans will affect customers; responds quickly to meet significant customer needs and resolve problems; provides middle level leadership on monitoring and evaluating customer concerns, issues, and satisfaction and to anticipate customer needs; participate in the development of customer feedback systems to gauge customer satisfaction and makes adjustments to service as indicated by feedback. [ + ] Decision Making Consistently and proactively recognizes a wide range of issues, problems, or opportunities in own work group, across the organization and with external customers; determines whether action is needed; consistently identifies the need for and collects information to better understand issues, problems, and opportunities; integrates complex information from a variety of sources; detects trends, associations, and cause-effect relationships; creates relevant options for addressing problems/opportunities and achieving desired outcomes; consistently formulates clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option; consistently implements decisions or initiates action within a reasonable time; consistently includes fellow middle managers and employees across the organization in the decision-making process as warranted to obtain good information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions. [ + ] Diversity Awareness Provides clear middle management leadership in establishing relationships with and learning more about people of other cultures and backgrounds. Continually examines own biases and behaviors to avoid stereotypical responses; mentors direct reports and others in exhibiting sensitivity to the perspectives and interests of people of a different culture; shows respect for decisions and actions that reflect cultural concerns and expectations; maintains focus on success and on effectively handling cross-cultural challenges; does not give up easily; works hard to overcome cultural barriers and deals constructively with challenging situations; consistently demonstrates flexibility in adapting personal style to cultural norms across situations. [ + ] Planning And Organizing Clearly defines and communicates more critical and less critical work group activities and assignments to department; adjusts priorities when appropriate. Identifies areas for improved resource allocation. Allocates appropriate amounts of time for completing own and others' work and communicates time allotments to involved parties; avoids scheduling conflicts. Provides direction to managers to better utilize internal and external resources (individuals, processes, departments, and tools); coordinates with fellow middle level managers and external partners to improve organizational work flow. Sets example for managers by dealing with unexpected priorities effectively. Technical [ + ] Customer Training In-depth knowledge of several processes and activities that are applicable to the planning, design, development, and performance of training that are required to operate and support Customer procured products and services. The training and processes involved in this activity include training plans, requirements, materials and media development, aids, services (courses), and course assessment/feedback. Education and/or Experience Other Job related information