Description :
Location Ridley Park, PA Virtual Office/Telecommute? (Things you should know about Virtual Office) Virtual Work Not Available Shift First Business Unit Integrated Defense Sys Division Support Systems Program Integrated Logistics Occupation Title Engineering Customer Support Skills Management Title Service Engineering - General Job Classification GJF2P5 Job Type Non-Management Experience Level Mid Level (5-15 years of experience) Exemption Status Exempt Union No Security Clearance Required? (Security Clearance definitions) Ability to Obtain Interim and/or Final Clearances (Post Start) - US Citizenship Required Work Eligibility Required? Yes US Person Status Required? Yes Export Control Required? Yes Relocation Money Available? Yes Date Posted 08/05/2008 Closing Date (Things you should know about closing dates) 09/04/2008 Position Description Applies advanced engineering principles to lead research of technical, operational and quality issues that cannot be resolved by customer and designs interim and final engineering solutions. Leads investigations into complex multidiscipline system related events. Assesses complex system events reports to determine potential safety issues. Analyzes reported problems for potential safety issues. Leads development of interim and final solutions. Develops customer correspondence for continued safe operation and maintenance of equipment. Leads activities for on on-site disabled product repair teams and accident investigation or support team. Reviews and approves design and operational concepts for new designs. Designs complex jacking and shoring schemes. Leads the design of interim structural repairs and conducts static strength analysis. Develops and leads non-destructive test procedures, tools and standards. Works under consultative direction. Competencies General/Leadership [ + ] Collaboration Mentors others in working effectively and cooperatively with team leaders, managers and internal employees; consistently and proactively establishes and maintains good working relationships by actively involving team leaders, managers and internal employees and helping them feel valued, appreciated, and included in discussions. Places higher priority on team and organization goals than on own goals. Offers to provide assistance and/or thought leadership to other project team leaders when doing so would benefit the organization. [ + ] Communication Consistently and proactively clarifies purpose and importance; stresses major points; follows a logical sequence. Guiders others in keeping their audience thoroughly engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Frames highly complex and or advanced information in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Regularly seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. Attends to both direct and indirect messages from others; correctly interprets messages and responds appropriately. Mentors and advises fellow project leads and other internal employees on effective communication techniques. [ + ] Customer Focus Provides enterprise level modeling for making customers and their needs a primary focus of one's actions; develops and sustains productive, high-level customer relationships as they relate to complex and large scale projects; actively seeks information to understand customers' circumstances, problems, expectations, and needs; presents project level information to senior level customers to build their understanding of issues and capabilities; considers how complex project level decisions/actions/plans will affect customers; responds quickly to meet significant customer needs and resolve complex problems; provides enterprise level thought leadership on monitoring and evaluating customer concerns, issues, and satisfaction and to anticipate customer needs. Technical [ + ] Customer/Supplier Knowledge Advanced knowledge of customer's/supplier's organization, processes, policies and procedures, products, requirements, capabilities, practices, support resources, preferences, constraints, etc. [ + ] Engineering Judgment Exercises advanced, expert engineering judgment in developing appropriate decisions considering decision criteria, implications, and possible consequences, to ensure product design integrity. Demonstrates understanding of the applicable scientific and engineering knowledge and routinely includes industry-wide subject matter experts to obtain good information for the engineering decision-making process. Education and/or Experience Degree and typical experience in engineering classification: Bachelor's 14 or more years' experience, Master's with 12 or more years' experience or PhD with 9 or more years' experience. Bachelor, Master or Doctorate of Science degree from an accredited course of study, in engineering, computer science, mathematics, physics or chemistry. ABET is the preferred, although not required, accreditation standard. Other Job related information A minimum of 10 years working knowledge and experience in the design, repair and overhaul of Tandem Rotor Aircraft dynamics is required.