Description :
CUSTOMER RELATIONSHIP MANAGER Position Overview: Position Title: Customer Relationship Manager Date Posted: August 12 th , 2008 Closing Date: Until Filled Department: Sales Job Type: Full-time, permanent Location(s): Calgary , AB Experience: 3+ Years Salary Range : Based on Experience Company Overview: Zedi is an oil and gas service company specializing in production operations management. By delivering systems and services that help oil and gas producers to better manage people, assets and information, we help our customers increase earnings from production, decrease operating costs, better utilize human, physical and fiscal assets and mitigate compliance risk. For more information on Zedi, please visit us online at [link removed] . Job Description/Duties: Zedi is recruiting a Customer Relationship Manager , for its Calgary office. As a key member of the Sales Team, the ideal candidate will be skilled with the ability to use industry knowledge to develop service initiatives. Major responsibilities for this position will be maintaining an extensive level of product and services knowledge, as well as operational policies and procedures. This full-time role will be responsible for the following: Responsible for quality customer coordination of post sales activities. The Customer Relationship Managers offer direct support to customers for inquiries and solutions as well as to sales, productions, distribution, and other lines of business within Zedi. Responsible for maintaining customer database, including details such as sales, custom orders, contracts, warranties, delivery expectations, installations, training, upgrades, repairs feedback, etc. Work with Sales Team to improve on customer service issues, implement best-practice strategies, and motivate sales force to maximize customer satisfaction. Maintains an extensive level of product and services knowledge, as well as operational policies and procedures. Communicates and coordinates with all departments to ensure quality product and service delivery. Qualifications: Superior organizational skills and ability to manage time effectively and efficiently Ability to interact at all levels with customers, vendors and internal Zedi departments Ability to use industry knowledge to develop service initiatives and enhance our competitive advantage Leadership is required to ensure and influence cross-functional information exchange that is needed to accomplish service analysis and support Strong interpersonal skills Demonstrated client relationship management Proficiency in Microsoft Word, Excel and Power Point, basic understanding of computerized databases Working knowledge of Information Technology systems and processes Understanding of maintenance, documentation and service contracting Post-Secondary education an asset 3+ years experience in sales/support and customer relations Demonstrated Client Relationship Management experience Requires solid product knowledge with attention to details and strong communication and problem solving skills To Apply: Forward your PDF or Microsoft Word formatted resume in confidence to [email removed] . We thank all applicants for their interest in Zedi, however only those candidates selected for an interview will be contacted.