Description :
Jobing Description The Team Leader is responsible for managing productivity, quality and performance goals for 15 to 20 direct reports. They also provide coaching and development to ensure excellent customer service is provided and individual and team performance goals are met. Duties include, but are not limited to: * Coaches and develops direct reports in all areas of performance including, but not limited to quality, quantity, productivity, and attendance * Monitors individual calls and provides feedback regarding quality and call handle time * Responsible for managing team and individual schedule adherence and attendance * Handles escalated customer issues and works directly with customers to bring about resolution * Manages employee issues regarding attendance, performance, behavior, and delivers appropriate corrective action as needed Other duties as assigned. Skills/ Requirements * High school diploma required, bachelor's degree preferred * Two or more year's customer service/call center experience * Three years supervisory experience preferred * Must have excellent interpersonal skills and demonstrated ability to lead and motivate employees/teams. * Excellent computer skills required. * Planning skills with ability to manage multiple small-impact projects. * Ability to work flexible schedule including evenings, weekends and holidays. Local Candidates Preferred. We are an Equal Opportunity Employer Important Notes Apply directly at http:// [link removed] Requisition # 0800377