Description :
Description
Towering city skyscrapers, highways that crisscross the land, suburban neighborhoods around the corner and lush green forests - as a major manufacturer of construction equipment and the worldwide leader in forestry, John Deere is a part of them all. Articulated dump trucks, crawler dozers, backhoe loaders, excavators and graders do the work that helps build our cities and towns, improves our infrastructure and moves mountains of materials from earth to steel. In the tough and time-sensitive business of construction, our value proposition of productivity, uptime and low operating costs gives our customers the assurances they demand. John Deere Forestry equipment works through timberland worldwide. Technology development and product innovation continue to enhance efficiency and productivity, while making environmental stewardship a priority. John Deere is at the forefront - always developing new technology to make our machines work harder by working smarter. View [link removed] location information to learn more about the area.
One of the benefits of working at John Deere is our comprehensive career development program. Our employees' internal resumes are accessible on-line by managers and human resources, allowing them to match employee interests with company needs-in short, getting the right people in the right jobs, at the right time.
John Deere Davenport Works Product Support is seeking a Factory Technical Support Specialist to provide product and customer support or training for products, services, or initiatives. In this position, you will:
Work and respond to Dealer Technical Assistance Center (DTAC) cases.
Provide clear, timely, and accurate technical assistance to the technicians that are solving customer machine problems.
Author and publish technical solutions to build an accurate and comprehensive solution data base, which enables dealers to quickly search and respond to customer issues with known solutions.
Drive activities to improve reliability and serviceability of products.
Work effectively with engineering, quality, manufacturing, suppliers and others as needed in determining root cause and developing solutions.
Support Early Customer feedback process at launch of new products to enable world class quality and reliability.
Travel to dealer and customer sites to further provide technical support and drive customer satisfaction.
Participate as team member in weekly Functional Group/Quality Improvement project team meetings; as the Product Support representative, provide customer feedback on current issues and provide input on customer and dealer impact of changes.
Qualifications
Education
Bachelor's degree in an Engineering/Technology discipline or equivalent diagnostic and mechanical experience.
Required Skills and Experience
Ability to read diagnostic procedures and solve technical issues for heavy equipment.
Technical experience relating to design/diagnostics of mechanical/electrical/hydraulic systems.
Ability to read prints and schematics.
Willingness and able to travel to the field occasionally both domestically and internationally.
Good teamwork skills and the ability to work with all levels of personnel (wage, engineering, management.
Strong interpersonal communication skills to work effectively with others.
Good business correspondence skills to communicate ideas effectively.
Proficient in MS Office Suite (Word, Excel, PowerPoint) and general PC skills.
Desired Skills and Experience
Foreign language skills (Spanish or French) proficiency with verbal and written communication.
Customer support experience with customer interaction regarding products, parts, and services.
Factory experience with regular interfacing with design, engineering, and manufacturing.
Knowledge of products, customers, markets and competitors related construction equipment (Loaders).
Knowledge of DTAC (Dealer Technical Assistance Center) system.
This position will be posted for a minimum of 7 business days and unposted when a qualified pool of candidates is achieved.
The information contained herein is not intended to be an exhaustive list of all responsibilities, duties and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. Equal Opportunity Employer.
Summary
Job Field Product Support
Locations Iowa-Davenport
Organization Construction & Forestry
Schedule Full-time
Shift Day Job Additional Information
Posting Date Sep 10, 2008, 03:23 PM, Montreal, New York, Washington D.C. - (UTC -5:00)
