Description :
Overview :
The Senior Corporate Travel Counselor will provide timely and accurate business travel services for air/car/hotel/rail reservations
Responsibilities :
* Counsel employees on efficient routes and lowest available rates
* Ensure compliance with all Company travel policies when booking all travel reservations
* Provide superior customer service and timely travel reservations through the effective and efficient use of SABRE
* Address all employee inquiries and/or complaints in a timely and professional manner
* Utilize positive telephone service techniques when interacting with all employees and other individuals making travel reservations
* Ensure the collection of all travel commissions due the company and report to management
* Build strong working relationships with both customers and colleagues Support preferred airline, hotel and car vendors when making daily travel reservations
* Process ticket exchanges, refunds and voids for travelers and manage all non-refundable airline tickets to ensure use of all credits
* Communicate problems/complaints by travelers to management
* Provide ticket copies when requested by travelers
* Research and resolve airline debit memos and assist with special projects as assigned by management
Qualifications :
* High school diploma
* 5-7 years of corporate travel experience
* SABRE proficient
* Excellent international and domestic geographical knowledge is essential
* Working knowledge of the Internet, Microsoft Word, Excel and Access
* Exceptional customer service and follow-up skills
AA/EEO Employer